TrustProfile allows potential customers to find and write reviews. To protect e-commerce stores, we have a strict review policy in place to ensure every review is from a real customer. Our software directly connects with the e-commerce store to guarantee this.
Reviews show potential customers how trustworthy a company is. Creating a TrustProfile account helps you have all the reviews you’ve gotten from different platforms in one spot. We show reviews from our own database as well as review scores from external platforms.
There are plenty of review websites, which means it takes too much time to find each and every review of one online store before deciding whether to make a purchase or not. Your potential customers don’t like to waste their time. So, make it easy for them.
TrustProfile automatically collects all existing reviews for each online store. Got reviews from platforms like TrustPilot, Google, Facebook, Verified Reviews, TrustedShops, Ekomi and many more? Now, you can have them all in one spot.
Your potential customers do more than just reading reviews. That’s just the start. Most consumers want to know if your address is valid, if there’s dispute mediation available if something goes wrong, and if your website is secure. Our platform allows you to show all that information, and a lot more. Increase your store’s trustworthiness today with just a couple clicks.
The experiences of your existing customers have a great impact on the purchasing decision of your potentially new customers.
How do you get the ‘customer review’ badge?
You can earn this badge by collecting reviews through TrustProfile or a recognized review source.
How do you get the super ‘customer review’ badge?
To get this badge, you need at least 50 relevant reviews and an average rate of nine. We only consider reviews that have been collected by TrustProfile in the last 12 months.
Heart for the cause
You put your heart and soul into your business. You care about your customers. You try to distinguish yourself from your competitors and the large multinationals who only see customers as figures for their annual report. But how can you let your customers know you care? That’s what this badge is all about.
How do you get the ‘heart for the cause’ badge?
Unlocking this badge is ‘simple’: sign our code of conduct. Now comes the ‘not so simple’ part: you have to comply with the criteria of the code of conduct. The code of conduct contains points that we believe stand for good and honest entrepreneurship:
- Collecting honest reviews
- No dropshipping from consumer websites (like Ali)
- Abiding by the e-commerce rules
- Having good customer service
- Paying your taxes
- Communicating clearly
If you agree and comply with the criteria above, you can sign the code of conduct. You sign the code of conduct personally, which means that you as the entrepreneur guarantee that you’re complying with the code of conduct. However, we can also hold you responsible for this.
How do you get the super ‘heart for the cause’ badge?
You want the super badge? All you have to do is write an introduction about yourself and add a couple pictures. Customers like to know the human behind the brand. This helps you build trust, create a bond with them and turn them into loyal, returning customers.
Afraid of fake online stores that’ll scam them, consumers turn to well-known stores like eBay. To avoid that, present relevant information that will make them stay. Think of your company’s name, Chamber of Commerce number, address, telephone number, and email address. In many countries, stating this information is mandatory. Having this badge will help you.
How do you get the ‘identity verified’ badge?
In most cases, we’ll take the information from your website or a trusted source and present that on your profile. If you see information missing or in need of some editing, you can add or change it yourself on your dashboard after you log in.
How do you get the super ‘identity verified’ badge?
If your identity has been verified by a known trust source in the past year, like Trusted Shops or Fevad, you earn the super “verified identity” badge. Alternatively, you can use our automated verification process which is available to our customers with a paid subscription.
Good customer service is crucial nowadays. Especially if something goes wrong at some point. Having a formal complaints process will help you in handling those complaints properly.
Let customers know what they need to do if something goes wrong. Put that information clearly on your website. An example is that they can first contact you. Let them also know that in case you can’t agree on a solution, there’s an external party that can mediate. That’s what you can guarantee and communicate with this badge.
How do you get the ‘mediation available’ badge?
If we can verify an active membership of a known trust source that offers dispute mediation, we will award you this badge.
How do you get the super ‘mediation available’ badge?
If we can verify an active membership of a known trust source that offers dispute mediation and can give a legally binding verdict, we will award you this super badge.
Are your terms and conditions according to the applicable law? For example, in the European Union you are obliged to accept returns until 14 days after delivery. After that date, the consumer has 14 additional days to actually return the products. This badge communicates to your website visitors (potential customers) that you indeed are complying with the law.
How do you get the ‘legally checked’ badge?
We will award you this badge if we can verify an active membership of a known trust source that has checked your terms and conditions.
How do you get the super ‘legally checked’ badge?
We will award you the super badge ff the known trust source has published the date of the last check of your terms and conditions and the check has been done less than a year ago.
When using the internet people run the risk of encountering malware or viruses. Reassure your customers by showing them that you’re doing everything you can to prevent security issues.
How do you get the ‘safe browsing’ badge?
Have your online store checked at least once a year by a recognized trust source. At the minimum, you should have the OWASP top 10 vulnerabilities checked. For Trustprofile members, we automatically check for a valid SSL certificate and run a scan via Google Safe Browsing and Trendmicro. If everything seems to be as it should, you earn this badge.
How do you get the super ‘safe browsing’ badge?
Ensure constant monitoring for safety risks. If your domain has had a successful scan result in the past week, the super ‘safe browsing’ badge will be displayed.
Consumers can use our search bar on our home page to check the safety and security of any online store. Within seconds, they get all the information we have about that business. If your online store isn’t using TrustProfile yet, you could be missing out on increasing your sales. Go beyond showing your badges and reviews on your own website. Use TrustProfile to convert more leads into sales.