Postcode format not accepted

I am inputting my postcode in the correct format for UK postcodes and your system is not recognising it. Please check your coding.

change shop url to https and remove www

No puedo acceder

Nos hemos dado de alta, hemos pagado la factura pero no tengo acceso, dice que mi cuenta no existe.

Podria contactar para ver mi factura y si hubo algun error en el mail.

Product reviews for your webshop via TrustProfile

Product reviews help you stand out in Google and Google Shopping. It also reduces the amount of product return requests you receive and increases conversion rates of visitors of your webshop to actual buyers.

Product reviews are shown in Google

To activate this feature, you can login to your dashboard and navigate to ‘ratings’ > ‘product reviews’. Note that additional costs are applied for this service and you must be sending out review requests (link reviews?) via our system. Product reviews are not available for every type of webshop software, before activating make sure to check the list of available software displayed on the ‘product reviews’ page in your dashboard.

Easily activated in your dashboard

Once activated your regular review requests should now also contain product data, this allows your customers to, in addition to reviewing your webshop, review the products they have purchased.

Once product reviews are gathered, they will appear under ‘ratings’ > ‘product reviews’ and ‘ratings’ > ‘manage’ where they will be displayed together with the webshop review.

Not able to change color of the widget


It seems I am not able to change the color of the widget (theme) for my additional shops.

It seems fine for, but for the other shops & it’s not possible to save the the color.

CCV Shop integration

Trust profile & reviews for your CCV Shop?


With the TrustProfile integration you can collect reviews in no time and display them easily with our interactive displays. With the TrustProfile sidebar for example, you can display the collected reviews without the visitor having to leave your shop.

For all TrustProfile users the CCV Shop module automatically invites customers to share their customer experience. With each completed order, an invitation is automatically sent to the customer inviting him to share his customer review. This is how you increase the trust and conversion of your webshop.

CCV Shop show sidebar and send review invites

Installing TrustProfile and collecting reviews on CCV Shop is easy. This can be done in 2 steps. First activate the CCV Shop module and then place the HTML codes for the widget and the banners.

Activate the CCV Shop module
1. First you claim your TrustProfile account.
2. Login to your CCV Shop webshop.
3. Go to the App Store and install the TrustProfile app.
4. Select your shop. Fill in your personal shop ID + API code. Which are available in our dashboard in the installation menu.
5. Configure the module to your own preferences.

Send review invitation


I would like to send an email to some customers (after we close a support case) with an invitation to review us on

Is it possible to include a link in such an email to the review form? How can I do this?



What you need to know about Rich Snippets and how to get them

What are Rich Snippets?

It used to be so that you could get stars displayed in Google results by simply adding a piece of code to your webshop.  This piece of code is called a “Rich Snippet”. Rich snippets aren’t just for stars, there are rich snippets for all kinds of things. Think of events, products, company information, reviews, etc. The purpose of Google with rich snippets is to supplement the subject of a specific page in an accessible way for search engines. You can provide a product page with information about the product such as the price and stock of the product. This information is then displayed in the search results.

(For example: a website with cooking recipes can provide the page with the preparation time of a recipe and how other visitors rated the recipe by means of a rich snippet. The rich snippets are therefore specifically intended to provide the subject of a relevant page with additional information.)

Is it still useful to put a rich snippet code on my webshop?

Absolutely! While you won’t get any more stars from it in Google, it still has some use. With rich snippets other search engines, such as Bing, can still index the stars and you help Google understand where to find reviews about your company. This allows you to still get stars in other places such as in the ‘Google Business’ results that often appear when you search for your company name.

So, by activating the option “rich snippets via the TrustProfile sidebar” (explained below), review information is structurally transmitted to search engines such as Google. Google just no longer uses this information for star display. It remains useful to activate this option, as other search engines can still display stars and Google can use the information within its algorithm!

When will stars still appear in the search results?

There are still possibilities to get stars in the search results, but the stars must really be about the subject of the page. For example, if you have collected reviews for a certain product and display them on your website, this product still has a chance* of stars. The member page at TrustProfile will also continue to display stars in the search results, because we display reviews about you on one of our sites.

(heavily dependant on algorithms from Google*)

How do you get the rich snippets on your webshop?

You can easily activate the rich snippets via the Sidebar / Javascript integration. If you already have the sidebar active, you can easily activate the rich snippet integration with the following steps:

  • Login to the dashboard with your personal login
  • Click Promotion in the menu and choose Sidebar
  • Find the heading ”RICH SNIPPET VIA JSON-LD” and check the box “Enable rich snippet”
  • Click on Save

The rich snippet code is now active. On pages again our rich snippet code can conflict with, for example, the rich snippet code of your product reviews, our rich snippet code is not loaded.

Conflicting Code Detection

You do not have to worry that our sidebar will cause conflicts with, for example, product reviews on a product page. The sidebar itself automatically detects whether there is already a conflicting code on the page. If that is the case, the sidebar will not load rich snippet code and the code already present on your webshop is leading.

Alternatives to installation

An alternative is to place the rich snippets via one of our modules. For example, you can activate the rich snippet code via our TrustProfile modules for Magento, Opencart, Prestashop, WordPress and Shop page via our module and it will then appear on your webshop with an HTML code.

If for some reason you do not want to use our sidebar or modules, you can also place the rich snippet code manually via HTML. Although we advise against this method, you will find the correct HTML code in the TrustProfile dashboard. We do not recommend this method, because every time you get a review the static HTML code becomes outdated and you have to periodically update it manually.



Test the correct placement of the Rich Snippet code

To test the correct operation you can use the Rich Results test from Google.

1. Enter the URL of the page you want to test (for example or in the “URL” field.
2. Click on “TEST URL”
3. When you see green text with a green check mark (Page is eligible for rich results), everything is set correctly.


Product Reviews: WordPress

If you have installed the Trustprofile plugin for WooCommerce, you will find the configuration options under Settings> Trustprofile, it is important that in order to use Product Reviews there is no check mark next to the option “Do not send my order information to Trustprofile”

Now customers will be given the opportunity to review ordered products as part of the normal review process. Orders that have been placed before having installed and activated product reviews will not receive the option to place a product review. You can see which customers are also given the option to leave a product review in your dashboard under ‘Invitations’ > ‘Sent’. With the invitations with a shopping bag and the text “Contains x product (s)”, the option to post a product review is available. Note that leaving a product review is optional, so not every customer will review (all) their products.

Displaying product reviews on your WP site:

After product reviews are gathered, they should generally appear on the product page on your webshop. However, sometimes your webshop theme can prevent this from happening or alter the way these reviews are shown. Sadly, there is nothing we can do in this situation as it is bound to the theme you use for your webshop.

GTIN in WordPress:

WooCommerce does not have a standard field for GTIN / EAN codes, there are numerous plugins in circulation that each use their own field for storing GTIN / EAN codes. That is why you have the GTIN / EAN key setting in the Plugin settings of WebwinkelKeur under Product reviews to select the correct field. We automatically detect the correct field for frequently used plugins.
Are you unsure whether the correct information is being passed on? You will find the information we know about the product under Reviews> Product reviews in your Trustprofile dashboard.

Don’t have a plugin for GTIN / EAN? Our module adds a field to your products that you may be able to use to fill in a GTIN code, this process isn’t automated however. You can add a GTIN number by editing a product in WordPress and navigating to Product data – Inventory.