With TrustProfile you can send review invitations, show trust on your webshop with our tools, add the yellow stars to Google and many more. We have a complete review system for an affordable price!
Happy customers? Ask for a review!
All entrepreneurs know that word of mouth is the best advertisement there is. Offline or online. It makes no difference. In the e-commerce 75% of all consumers look at reviews before they make a purchase. 25% of all online purchase are determined by those valuable reviews. Therefore you should show them as well!
You have already reviews with other systems? Great! We will combine them for you. With TrustProfile you can integrate the collected reviews from us, Verified Reviews, TrustedShops, Google, Ekomi and many more. This way you will have one platform and several tools to show your total rating. Fair enough right?
Earn trust badges to show more trust!
Show that your webshop is trustworthy by earning trust badges! Verify your webshops identity with our automatic checks. Use our security scan and connect your existing trust sources to unlock all our trust badges. Will your webshop earn them all?
The previous experiences of other customers have a great influence on the purchasing decision of new customers.
How do you get the ‘Customer review’ badge?
You can earn this badge by collecting reviews through TrustProfile or a recognised source of trust. Click here for the list of the reconized review sources.
How to earn the super ‘Customer review’ badge?
A badge of the highest level needs at least 50 relevant reviews and an average grade of nine. We only look at reviews that have been collected by TrustProfile in the last 12 months.
Heart for the cause
You work all day long to keep your customers happy and put your soul and bliss into your own business. You work hard to set yourself apart from the entrepreneurs and the large multinationals who only see customers as figures for the annual report. But how can a customer know that?
How to earn the ‘heart for the cause’ badge?
Unlocking this badge is ‘simple’. Sign our code of conduct. Now comes the ‘not so simple’ part; complying with the criteria of the code of conduct. The code of conduct contains points that we believe stand for good and honest entrepreneurship:
- Collecting honest reviews
- No dropshipping from consumer websites (like Ali)
- Abide by the e-commerce rules
- Good customer service
- Paying taxes honestly
- Clear communication
If you agree and coply with the points above, you can sign the code of conduct. You sign the code of conduct personally, you as an entrepreneur are the guarantor of compliance with the code of conduct. We can also hold you as a person responsible for this.
How do you get the super ‘heart for the cause’ badge?
Then you want the super badge? Then all you have to do is write a nice introduction about yourself and add some pictures. Don’t forget that customers like to see you, this inspires confidence and helps you to create a bond with your (hopefully regular) customers faster.
We present your companies name, Chamber of commerce number, address, telephone number and e-mail address.
Afraid of fake webshops consumers tent to shop more at online stores from well-known brands like eBay. Present your identity on your webshop in a clear and logical location. In addition, it is also mandatory in many countries to state your identity information.
How do you get the ‘Identity’ badge?
Most likely we already present identity information on your website. We took it from your website or a known trust source. If not, you can ad or change the information in our dashboard after log-in.
How to earn the super ‘Identity verified’ badge?
If your identity is verified by a known trust source in the past year, like Trusted Shops or Fevad, you earn the Verified identity badge. Or you can use our automated verification process which is available to our customers with a paid subscription.
As a online shop you want to offer the customer good customer service. Even so it can happen that something goes wrong. A formal complaints process contributes to the confidence that your web store handles those complaints with care.
How to earn the ‘Mediation available’ badge?
Publish on your web shop where costumers are to go if anything goes wrong. First they can contact your company. And if you cannot agree together then there is an external party that can mediate. If we can verify an active membership of a known trust source that offers dispute mediation we will award you this badge.
How to earn the super ‘Mediation available’ badge?
If we can verify an active membership of a known trust source that offers dispute mediation and can give a legally binding verdict we will award you this super badge.
Are your terms and conditions according to the applicable law? For example in the European Union you are obliged to accept returns until 14 days after delivery. After that date the consumer has 14 more days to actually return the goods.
How to earn the ‘Legally checked’ badge?
If we can verify an active membership of a known trust source that has checked your terms and conditions we will award you this badge.
How to earn the super ‘Legally checked’ badge?
If the known trust source has published the date of the last check of your terms and conditions and the check has been done less than a year ago we will award you the super badge.
When using the internet people run the risk of encountering malware or viruses. Reassure your customers by showing them that you’re doing everything you can to prevent security issues.
How to earn the ‘Safe browsing’ badge?
Have your webshop checked at least once a year by a reconized trust source. At least the OWASP top 10 vulnerabilities should be checked.
For Trustprofile members we automatically check for a valid SSL certificate and run a scan via Google Safe Browsing and Trendmicro, when all is well you earn this badge.
How to earn the super ‘Safe browsing’ badge?
Ensure constant monitoring for safety risks. At the moment TrustProfile does not recognize any sources of trust that offer this service. The super badge cannot be obtained yet.
Show you can be trusted!
Presenting your trustworthiness on your shop is possible with our innovative tools. You can show them in a glance which will lead to increasing your sales. The tools are specifically designed for showing trust without customers having to leave your shop.