Another Trustprofile account per language 2

DWQA Questions › Category: Integrations › Another Trustprofile account per language 2

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Brsi asked 8 months ago

Hi,

I have to open new topic because to anwes system ask me to log in, but I m already logged in so cant reply. i dont know why. Regard to your reply on last topic i followed your steps but first I cant select another language on ‘Appearance’ because all is greyed.

Second when I try to add another webshop (german domain) I confirm email and when I m asked to confirm company data and when I submit it system return error "Please correct invalid fields" but all fields are correct!

Please solve this problem because now the German version of the webshop is displaying Croatian reviews from another domain.

2 Answers

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admin Staff answered 8 months ago

Hello,

Thank you for reaching out with your concerns. In order to assist you further, could you please provide the exact name or URL of the German webshop you’re referring to? This will enable us to look into the system and address the issues you’re facing.

Once we have this information, we’ll be better equipped to help resolve the problems you’ve described.

Thank you for your patience and understanding.

Best regards,

Chris from Trustprofile

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admin Staff answered 8 months ago

Hello Brsi,

I’m pleased to inform you that the issue you reported regarding claiming a new domain has been resolved. You should now be able to claim your German domain without any issues.

However, I’d like to point out that in order to switch between multiple languages for different domains, you need to have the Pro package. This feature is exclusive to the Pro package subscribers.

Thank you for your understanding and patience.

Best regards,

Chris from Trustprofile