Payment error – Trustprofile

DWQA Questions › Category: Bug report › Payment error

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Vinko Brsatic asked 1 year ago

Hi!

Please can you check why your payment system dont work? I try to add my credit card and you take me 0,01 eur but cant make payment for starter package. After few atempts I have tried with Paypal today and you also take me 0,01 eur and also abort to make payment and system show me an error. Also you downgrade my package and i cant send invitations to my clients. It is little unprofessional. Please check can you solve this or I have to change review company.

Also my dashboard have som error when I open it in Chrome. It goes in some loop and constantly reload page. Please check this.

Thanks,

Vinko Brsatic

1 Answers

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Christian Bachelor Staff answered 1 year ago

Hello Vinko,

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the payment system error. We have issued a bug report, and our team is working to fix the problem.

In the meantime, we will manually upgrade your package to ensure you can continue using our service without further interruptions. We will send you an invoice for you to pay directly to our bank account until the payment system issue is fixed.

We appreciate your patience and understanding while we work to resolve this issue. If you have any further questions or concerns, please don’t hesitate to reach out.

Thank you for your support.

Best regards,

Chris form TrustProfile