Changelly

Hi, Rita, and thank you for sharing with us! We take AML very seriously so some time may be required for the AML/KYC team to complete verification on their end. You did the right thing reaching out to our support team, and we're glad to see that everything turned out well for you in the end. Sorry for the inconvenience and have a great time with Changelly further. Cheers!

Hello, and thank you! We always strive to find the best rates across the globe, and we're very pleased to receive 5-star reviews ⭐

Hi, Alfred! We're sorry to see you're dissatisfied with the work of our Support team. We'll bring your feedback to the attention of our management and do our utmost to offer you a better experience the next time. We'd appreciate it if you update your review afterward if we succeed. In the meantime, we wish you a great day ahead!

Hello, and thank you for the positive review! Good transaction speed is one of our top priorities, and we'll do our best to keep it that way. We're happy to see you enjoying it and wish you a great day!

Hello, Ellie, and thanks for the 5 stars! We're happy to see you enjoying our app and wish you only the best of swaps with Changelly!

Hello, Silvana! Sorry to have kept you waiting like this. The thing is, we take AML very seriously: our Compliance department works with certified tools and agencies, so they may need some time to investigate each case. We truly appreciate your cooperation with our AML Compliance team, and wish you a great day ahead!

Hi there, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!

Hi there, and thank you for the 5-star review! We're happy to have been able to help you and wish you a wonderful day ahead. Should you ever need us again, you know where to find us!

Hello!
When it comes to fiat-to-crypto operations, all purchases are processed on our fiat providers' end, so it means the verification is requested by them directly. Unfortunately, there is no way for Changelly to influence the purchase verification process. However, our providers strive to keep the crypto sphere safe, so we hope for your understanding!

Hello there! We didn't fully understand your concern, but we'd be happy to help you resolve whatever issue you're facing. Please share your full story with us at support@changelly.com or the live chat on the main page. The team is available 24/7 and will be glad to investigate your case on the spot.

Thanks in advance, and have a great day ahead!

Hey there, Sutay, and thank you for the fair review!
Should you ever come across any difficulties or lags, don't hesitate to reach out to us at support@changelly.com or via live chat on the main page. That's definitely not normal and our 24/7 support team will happily look into it on the spot. For now, we wish you a great day and hope your experience remains smooth in the future. Cheers!

Hi, Ruth, and thanks for bringing the matter to our attention!

First and foremost, let us advise you to use a strong WiFi signal to avoid any lag, not the mobile internet. But should that ever happen to you again, don't hesitate to reach out to our 24/7 support team at support@changelly.com or via the live chat on the main page – they'll happily check anything on the spot and perhaps advise you something more useful in the moment.

For now, we wish you a great time with Changelly and the best of swaps ahead. Safe rides!

Hello there, and thanks for taking the time to review us! We're happy to see you enjoying our app and will make sure to improve all other aspects as well. For now, we wish you a great time with Changelly and the best of swaps ahead. Cheers!

Hi there! Hope you're doing well after all that. ^^ But thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly!

Thanks a lot, Mel! For both the kind words and the 5 stars, it really means a lot to us. We'll always keep up the good work and wish you the best of swaps ahead. Enjoy!

Hi, Alex! We're sorry to see you facing difficulties with our transaction history page. We'll make sure to investigate and make some adjustments. Should you ever come across any difficulties or have any questions, don't hesitate to contact us at support@changelly.com or via live chat on the main page – the team's available 24/7 and will happily advise on the spot.

We hope you consider updating your review and the given rating and wish you a great time with Changelly moving forward. Enjoy!

Hi there, and thanks for the 5-star review!

While we do take pride in our app, the calculator and the fee structure is the same across all our platforms and is calculated internally, meaning that the results will be identical. The difference you've experienced is most likely due to the nature of the floating-rate exchanges. That said, should you ever come across any difficulties or have any questions, our support team is available 24/7 at support@changelly.com or the live chat on the main page, and will happily advise on the spot.

Have a great day ahead and safe rides! :)

Hi, Debbie, and thanks for reaching out.
When it comes to fiat purchases, Changelly only acts an aggregator for purchase providers, a marketplace if you will. Each purchase provider has their own set of rules and fee structure, so its best to talk to them directly. If you recall the purchase provider you selected, feel free to drop us a message in the live chat and our team will share the provider's contacts on the spot. If not, well, let's figure it out together. Our team's available 24/7 and will happily assist anytime. :)

Hello there, and thank you for the positive feedback!

We work very hard indeed to keep our interface useful while still easy to handle, and we appreciate you noticing it. Should you ever have any questions, our support team is available 24/7 so don't you hesitate for a moment.

We'll be sure to keep up the good work and wish you a great day in the meantime.

Hello, Ann! Our system automatically fetches the best live rates across multiple exchanges worldwide, but if you're sure there's some kind of discrepancy, our team will check it for you. Please reach out to us at support@changelly.com or via the Support button on the main page. The team is available 24/7, of course. Thanks!