klium.com
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Nikos Pnevmatikos
I payed for the BOSCH 0615990N2V 18V cordless machine set in L-Box at 22December 2025 and it is still in back order status today, almost two months after the payment. They say that their supplier doesn’t have the product and can’t provide it to klium but it sounds like a bad excuse. I send them many emails asking for informations about the order and the answer is always the same. They say that their supplier can’t provide and can’t give more information or an estimation of when the product will be delivered to them. I don’t know how long will it take for the order to arrive to me.
Reply from klium.comHi Nikos,
Thank you for your message, and thank you for your patience.
Unfortunately you are right. We sincerely apologize for the long delay and for the uncertainty during the follow-up of your order. We understand your frustration, especially after payment and multiple follow-ups from your side.
Unfortunately, our supplier was no longer able to deliver the item, and we had to cancel the order. They did no told us earlier, otherwise we would have told you. Your refund has been initiated, and it should be processed by your bank within approximately 2 business days.
We are sorry that your experience with Klium did not meet the standard we aim for. Your feedback is important to us, and we will use it to improve our communication and follow-up in similar situations.
Kind regards,
Davy