buydvds.co.nz

If you don't want to waste your money and time, don't buy any products from them. I bought a DVD box set, but it was defective. They agreed to give me a full refund, but I needed to return the box set to China. (Despite the box set being sent to me from Sydney). They advised me that I had to pay for the courier cost, and when they received the returned box set, they would issue a refund for the defective box set and the courier cost. However, the return shipping address they provided is incorrect. NZ Post had confirmed that China Post could not deliver the parcel as the address was incorrect. Furthermore, the address they provided could not be found using Google Maps. I advised Aaron of this immediately and told him to get their factory to contact China Post with the correct address. While he said he would do so, unfortunately, nothing has been done to rectify their mistake. Aaron was helpful and friendly at the beginning, has ignored my emails after I requested a refund of the courier cost in January, as the fault lies with them for providing an incorrect address. I've sent more emails requesting a refund, but they have ignored all emails since January 2023. They owe me $250 for the faulty DVD box set and the courier cost for providing me with the wrong return address. They have no credibility as they do not adhere to the agreement at the time of the purchase. There is nothing you can do when they go radio silent. They gave the impression that they are an NZ company with their business name, an NZ website address, and a Christchurch address. However, they are actually an Australian company and did not register in NZ. Usually, NZ consumers can lodge a claim against them with the Disputes Tribunal and get their money back. However, as the NZ DVD shop operates from Australia, the Disputes Tribunal does not have jurisdiction to hear a claim and make orders of parties outside of New Zealand, which means any outcome from a hearing is unenforceable.